Support Locker Terms of Service
Last Updated: September 16, 2014
The following document outlines the terms of use of the Support Locker website. You can also review our Privacy Policy, which outlines our practices towards handling any personal information that you may provide to us.
Before using any of the Support Locker services, you are required to read, understand and agree to these terms. You may only create an account after reading and accepting these terms. THE LEGAL AGREEMENTS SET OUT BELOW GOVERN YOUR USE OF THE SUPPORT LOCKER SERVICES (“SERVICES”). BY USING THE SUPPORT LOCKER SERVICES YOU AGREE TO THESE TERMS, AS SUCH MAY BE AMENDED FROM TIME TO TIME AT SUPPORT LOCKER’S ABSOLUTE DISCRETION. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED TO USE THE SERVICES.
Acceptance of Terms
The web pages available at supportlocker.com and all linked pages (“Site”), are owned and operated by Intense Visions Inc. (“Support Locker”) and is accessed by you under the Terms of Use described below (“Terms”).Please read these terms carefully before using the services. By accessing the site, viewing any content or using any services available on the site (as each is defined below) you are agreeing to be bound by these terms, which together with our Privacy policy, governs our relationship with you in relation to the site. If you disagree with any part of the terms then you may not access the site.
Description of Service
The Site is an online service that offers chat and email support to operators of websites running on single-site installations of WordPress. Services include, but are not limited to, any service and/or content Support Locker makes available to or performs for you, as well as the offering of any materials displayed, transmitted or performed on the Site or through the Services.Your access to and use of the Site may be interrupted from time to time as a result of equipment malfunction, updating, maintenance or repair of the Site or any other reason within or outside the control of Support Locker. Support Locker reserves the right to amend, suspend or discontinue the availability of the Site and/or any Service and/or remove any Content at any time at its sole discretion and without prior notice.
Support Locker service does not support multi-site WordPress installations.
Registration
As a condition to using Services, you are required to open an account with Support Locker and select a password and username, and to provide registration information. The registration information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your Support Locker account.You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
Don’t reveal your Account information to anyone else. You are solely responsible for maintaining the confidentiality and security of your Account and for all activities that occur on or through your Account, and you agree to immediately notify Support Locker of any security breach of your Account. Support Locker shall not be responsible for any losses arising out of the unauthorized use of your Account. You are responsible for maintaining the confidentiality of your password and are solely responsible for all activities resulting from the use of your password and conducted through your Support Locker account.
Services are available only to legal entities and to individuals who are at least 18 years old.
The term “you” or “your” as used herein shall at all times include the individual or legal entity which has subscribed to the Support Locker Services hereunder, including but not limited to any and all persons and/or legal entities with which it is affiliated and/or associated, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns.
Payment
You agree that you will pay for the Services, and that Support Locker may charge your payment method for any services purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING SUPPORT LOCKER WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES.Your total price will include the price of the product but expressly excludes any applicable taxes; such service tax is based on the bill-to address and the applicable tax rate in effect at the time you use the Services. We will charge tax only in such jurisdictions where the Services are taxable.
Prices for the Services may change at any time at Support Locker’s sole and exclusive discretion. The Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
Use of Services and Rented Content
You agree that the Service may include security technology that limits your use and that you shall use the Service in compliance with the applicable usage rules established by Support Locker and its licensors (“Usage Rules”), and that any other use may constitute a copyright infringement. Support Locker reserves the right to modify the Usage Rules at any time. You agree not to violate, circumvent, reverse-engineer, decompile, disassemble, or otherwise tamper with any of the security technology related to such Usage Rules for any reason—or to attempt or assist another person to do so. Usage Rules may be controlled and monitored by Support Locker for compliance purposes, and Support Locker reserves the right to enforce the Usage Rules without notice to you. You agree not to access the Service by any means other than through software that is acceptable to Support Locker. You shall not access or attempt to access an account that you are not authorized to access. Violations of system or network security may result in civil or criminal liability.Release and Indemnity
You hereby expressly and irrevocably release and forever discharge Support Locker, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns of and from any and all actions, causes of action, suits, proceedings, liability, debts, judgments, claims and demands whatsoever in law or equity which you ever had, now have, or hereafter can, shall or may have, for or by reason of, or arising directly or indirectly out of your use of the Site and the Services.You hereby agree to indemnify and hold harmless Support Locker, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, punitive, exemplary and indirect damages), and reasonable attorneys’ fees, relating to, resulting from or arising out of, in whole or in part (i) any breach of these Terms, whether or not deemed to be material or immaterial; (ii) the use of or reliance upon the Services, by you or any person acting on your behalf or using your account or Support Locker Username and password; or (iii) any material or immaterial violation of any rights, title or interests of any third party.
Limitation of Liability
In no event shall Support Locker be liable to You under any legal or equitable theory, including but not limited to contract, tort, strict liability, negligence, common lawor with respect to the site, the service or any content (i) for any lost profits, loss of use, or actual, special, indirect, incidental, punitive, or consequential damages of any kind whatsoever. You understand that your sole remedy for any damages you allege have been sustained as a result of the Services is to cancel your subscription.SUPPORT LOCKER, AND THEIR LICENSEES, AFFILIATES, AND LICENSORS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE YOUR ABILITY TO TERMINATE THE SERVICE EFFECTIVE UPON RECEIPT BY SUPPORT LOCKER OF YOUR WRITTEN NOTICE OF TERMINATION, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW.
Intellectual Property
Support Locker, supportlocker.com and other Lifetime Value LLC graphics, logos, designs, page headers, button icons, scripts, service names and any other intellectual property are the sole and exclusive intellectual property of Support Locker. Support Locker’s intellectual property may not be used in connection with any product or service without the prior written consent of Support Locker. Notwithstanding the foregoing, the images and icons available in the Support Locker Press Kit may used by partners and approved third party sites in connection with providing appropriate links to the Support Locker Site.Support Requests & Reasonable Use
Support must be requested through the proper channels to be received and responded to in a reasonable amount of time. To request support please email help@supportlocker.com.Each request is subject to a maximum of 30 minutes of development. The effort required for development is exclusively determined by the Support Locker management. For work outside of the scope of the Support Locker 30 minute development agreement, Support Locker management may provide alternative solutions to the client including referral to the Support Locker partner network.
Support Locker provides 24/7 support, but provides no guarantee either express or implied on the timeframe of when a support request can or will be resolved.
Your requests are subject to approval by Support Locker management or by its assigned agent.
Nature of Requests
Requests should fall within the following categories.- UI troubleshooting (HTML, CSS, Javascript)
- Styling elements with CSS
- Content population & image manipulation
- Creation of basic graphics (e.g. buttons, banners, etc.)
- WordPress consulting (advice and support)
- Optimization of CSS, Javascript and Images
- Theme/plugin audits
- Plugin installation and implementation
If you are unsure about the whether or not a request meets these criteria, submit it as a ticket to our support system and we will either accept the ticket or deny the ticket based on managerial approval.
Examples of requests which shall not meet Support Locker management approval for support:
- Website redesign
- Landing page design
- Custom plugin development
- Custom theme development
- Search marketing/SEO services
- Any fix deemed by Support Locker management to exceed 30 minutes effort
Third-Party Materials
Certain services available may include materials from third parties. Support Locker may provide links to third-party websites as a convenience to you. You agree that Support Locker is not responsible for examining or evaluating the content or accuracy and does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party and that Support Locker is not in any way responsible for any such use by you.Unlimited and Reasonable Use
The term “unlimited” is subject to a reasonable use clause. The definition of reasonable use is determined by Support Locker management, at its sole and exclusive discretion. Customers deemed to be abusing the Support Locker service will be contacted by the Support Locker management. Support Locker management retains the sole and absolute discretion to suspend service to you if we deem necessary.Termination & Cancellation
Cancellation can occur at any time. You are never required to stay with us – in fact, we’d prefer you have the option to leave if you are unhappy with our service and give us feedback on how we can serve you better.Support Locker may terminate or suspend any and all Services and/or your Support Locker account immediately, without prior notice or liability, for any reason whatsoever, or for no reason, including without limitation if you breach the Terms. Upon termination of your account, your right to use the Services will immediately cease. If you wish to terminate your Support Locker account, you must Contact us with your termination request. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
You can contact us through the contact page or support area to issue a termination request.